Privacy policy

We collect the minimum data needed to run a booking service:

We use location for two purposes only:

First — for customers: your location is used to show venues near you, order results by distance, and calculate the travel fee for a home service. You can decline the location permission and still browse and book by choosing your province and area manually.

Second — for home-service workers only: during an active home-service trip, the worker's live location is shared with the customer waiting for them so they can follow the arrival on a map. This sharing also runs while the app is in the background. It starts when the trip starts and stops when the trip ends or is cancelled. The customer's location is not shared with the worker beyond the service address agreed for the booking.

The app requests camera permission for one purpose: scanning the venue's QR code to check you in for your booking. We do not take photos, do not store any camera image, and do not upload images to our servers.

We send notifications related to your bookings only: booking confirmation, a change in status, a reminder before your appointment, or home-service trip updates. You can turn notifications off at any time in your phone settings.

We share your data only with the venue you book with, and only as far as is needed to carry out the booking: your name, your phone number, the service and appointment details, and the home-service address where applicable.

We do not sell your data, do not rent it, and do not share it with third parties for advertising. We may have to disclose data if formally required to do so under applicable Iraqi law.

Payment is made in cash, in person, at the venue (or to the worker in the case of a home service) after the service is provided. There is no in-app payment, there are no in-app purchases, and we do not collect or store any card or bank account details.

We keep your account data and booking history for as long as your account is active, in order to run the service, show you your history, and resolve any dispute about a booking. When an account is deleted, your personal data is deleted; non-identifying records may be retained for statistical or accounting purposes.

At any time you can: view and edit your data from inside the app, request deletion of your account and data directly from the account settings inside the app, and withdraw location, camera or notification permissions from your phone settings.

Account deletion is available from inside the app and does not require contacting us.

The app is not directed at children under 13 and we do not knowingly collect data about them. If we become aware that we have collected data about a child, we delete it.

We use reasonable technical and organisational measures to protect your data, including encrypting the connection between the app and our servers. No method of transmission or storage is 100% secure, but we are committed to protecting your data as best we can.

We may update this policy from time to time. When we make a material change we will publish the updated version here and change the last-updated date.

For any question about this policy or about your data, contact us through the channels listed on the Contact page.